Frequently Asked Questions

Everything you need to know about your ZAPAKA shopping experience.

How long will it take to receive my order?

Most orders are processed within 3-5 business days. Shipping times vary by location, typically taking 7-12 business days for standard delivery and 3-5 business days for expedited shipping.

What is your return policy for vintage-style dresses?

We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund or exchange.

How do I choose the correct size?

Since our styles range from vintage reproductions to modern cuts, we highly recommend checking the specific 'Size Chart' link on each product page to compare your measurements.

Do you offer international shipping?

Yes, ZAPAKA ships to over 100 countries worldwide. Shipping costs and delivery windows will be calculated automatically at checkout based on your destination.

Can I track my package once it has shipped?

Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.